Many call it spam. A few call it unworthy as well. Yet, the fact of the matter is that remote third party PC support is fast becoming a preferred and viable support option for PC users across the globe. Already a preferred medium to avail computer care among a vast chunk of home-based PC users and small offices,it’s gaining significant ground in small and medium business enterprise (SME) sector as well. Although as of now, it is primarily confined to audience from the English speaking world only, in times to come, it is bound to spread its wings across other regions as well. In fact,a few prominent players in the domain already offer multilingual support and help a wider customer base.
So what are the factors that are working in favour of remote tech support?Here are insights into a few of them:
Although it is highly unlikely that remote tech support would ever replace any exhaustive hardware repair, its cost-effectiveness and efficacy makes it a best bet for operating system and software-level support. Since a third party is involved, the beauty of remote support is that in just a few hundred dollars a customer receives unlimited support for all commonly used operating systems and software applications for a significant period. Alternatively, they can also get a particular problem fixed by spending an even lesser amount.
It’s quick and convenient
Remote tech support is extremely convenient to avail. All a customer needs to do is to call at the number provided on the support provider’s site and communicate the problem to the techie on board. The techie takes the remote and resolves the problem on hand. The essence is that a customer receives prompt, effective and affordable services without keeping a foot out of his home or office. It is that convenient; really.
Unlike traditional customer support, remote tech support from a third party service provider is usually brand and product independent. If a customer has opted for unlimited support, in just one remote session, he can get multiple problems fixed. For example, in a PC, an antivirus application may require upgrade and simultaneously a spreadsheet application may crash while it’s being initialized. The third party service provider would provide one-stop solution for both the problems as he offers brand independent support. This would invariably mean a single call to resolve multiple issues oh hand.
Just like any other service, third party remote support comes with a money-back guarantee subject to terms and conditions. Moreover, payments made are completely secure from any theft or fraud. If remote services are opted for a particular period, an unsatisfied customer can also get the same cancelled at any time. Under such a circumstance, he can claim for refund as well. In nutshell, remote third party support is completely reliable.
It’s remote so it’s omnipresent. As the services are offered round-the-clock, a customer can avail support on anytime, anywhere basis, across various devices. All he needs to do is to have his PC connected to a high-speed Internet line.
All in all, remote tech support is worth a consideration. However, since third-party players are involved, it’s helpful to check their history and repo, before opting for one.